Resolved -
The issue has been resolved and all carrier API connections are functioning properly. Shipping has resumed and all of yesterday's shipments will be shipped today.
Aug 4, 17:26 UTC
Identified -
Today Amplifier experienced a work stoppage in the shipping area due to an unannounced freight carrier API outage. This API failure caused our shipping label generation to cease until we disconnected them from our system. We were then able to proceed with shipping using other Amplifier carriers. This impacted shipments that had ship methods of Amplifier Domestic Standard and Amplifier International Standard.
While we resumed shipping this afternoon, not all parcels will be completed in time for tonight's last carrier pickups. To prevent the integration from triggering customer notification emails, we are intentionally not closing shipments that may be finished but did not get on tonight's trucks. This should prevent inquiries to client Customer Service teams asking about tracking that does not have scans.
Our intention is to be operationally caught up by tomorrow evening's pickups.
Aug 3, 22:14 UTC